What we do
Why hire a VA?
Good question! One of the main benefits of hiring a virtual assistant is that weโre able to provide much more flexible support than onsite administration staff.
This is especially good for small-medium sized practices who want regular help, but canโt afford or donโt really need the three hour minimum shift that comes with hiring admin staff.
Weโre also a really great fit for larger allied health clinics looking for dependable background support, allowing onsite staff to focus on client-facing tasks.
The flexible nature of Offsiters means we can spread as little as two hours across an entire week, so you get regular support without paying a fortune for it.
At Offsiters, we work around your needs whether theyโre big or small.
Iโll even share a little secret with youโฆ Once we help get your business more streamlined and organised, youโll actually need less assistance than you think!
Why Offsiters?
Well, we donโt wanna toot our own horn or anything, but we think we provide the perfect mix of personalised service, industry experience and technical know-how.
Our recruiting, training and varied expertise are what sets us apart from other virtual assistant services.
Clients regularly tell us that theyโve either had trouble holding on to VAs in the past, or have been disappointed with the lack of handover and continuity when switching from one to another. Thatโs not the case with Offsiters and hereโs whyโฆ
Recruiting
First of all, our strategic recruiting process tests the skills, attention to detail and technical ability of prospective VAs straight out of the gate, so we know theyโre made of the right stuff before being shortlisted for an interview.
Training
Unlike solo virtual assistants, we carefully match clients with the right VA and take the stress out of re-hiring (if the need arises), by finding and training a replacement, so you donโt have to. You can relax with the peace of mind that when life inevitably happens and things need to change, weโve got your back.
Expertise
Our team of multi-taskers have a long list of professional experience and access to a handy network of helpful people such as graphic designers, web designers and IT wizards โ so working with us means you have access to all of it.
At Offsiters, teamwork really does make the dream work.
Our Services
General Admin
Email inbox management
Appointment scheduling
Intake calls
Payments and rebates
Reconciling payments
Unpaid invoice reporting
Medicare compliance
Medicare session tracking
GP review reminders
GP letter sending
NDIS funding tracking
NDIS reporting reminders
Waitlist management
And much, much moreโฆ
Business Support
Clinic setup assistance
Practice management system changeovers
Process improvement
Client retention
Digital templates/forms
Logo design
Website design or updates
Marketing material
Social media templates
Compliance audits
IT related support
Research
Phone Support
Australian-based team
Experienced in Allied Health
Professional training and support
Local, 1300 and 1800 numbers
Phone number porting available
Flexible call flow setup
Customisable voicemail options
Call-back service
Call forwarding
Holiday mesages
Hold music